One of my first cleaning jobs was for a McDonald's restaurant. To this day, I still cannot drive by the ‘golden arches’ without it conjuring up a few fond memories. Believe it or not, I learned a lot at that job that carried into my later positions as a cleaner, teacher and, eventually, a consultant to other cleaning organizations. One of the most important lessons McDonald’s taught me was the importance of standardization.
Attending conferences and other industry events can change the way you see your work.
As a manager of cleaning operations, working for the same organization and seeing the same people every day, it’s easy to lose sight of the big picture. This is especially true in cleaning where many of us fell into our occupation rather than choosing it.
The following article is from Behind the Broom and is written by Lance Witschen, President and Founder of 1Class Consulting.
ABC News Primetime ran an investigative report on the cleaning effectiveness of the hospitality industry. The piece was entitled, “What’s Hiding in Your Hotel Room?” Along with the visual inspections revealing things such as wall damage and a variety of visible soil images, they decided to utilize a black light which could reveal any biohazards (body fluids).
Susan, the Operations Director at a small college in New England, was attending an annual administrators retreat with the other department heads. The retreats provided an opportunity to learn what other departments were doing and also shine a light on her work in Facilities. In preparation for her presentation, Susan simply made some modifications to the report she had used the year before and made enough copies to go around.