Susan, the Operations Director at a small college in New England, was attending an annual administrators retreat with the other department heads. The retreats provided an opportunity to learn what other departments were doing and also shine a light on her work in Facilities. In preparation for her presentation, Susan simply made some modifications to the report she had used the year before and made enough copies to go around.
The following article is from Behind the Broom and is written by Judy Gillies, President and Founder of the Surge Group.
A good Quality Control Program is vital to increasing and maintaining the quality of cleaning. As the saying goes, “you can only improve what you can measure”. However, sometimes we are so focused on implementing procedures that make us look good, we lose sight of the real intention:to provide a report card on how our cleaners are doing.
Attending conferences and other industry events can change the way you see your work.
As a manager of cleaning operations, working for the same organization and seeing the same people every day, it’s easy to lose sight of the big picture. This is especially true in cleaning where many of us fell into our occupation rather than choosing it.
As a third-shift custodian at McDonalds, I thought my ability to clean the area behind the counters was second to none. I worked extremely hard at that job. Whenever my shift was over, the grills were silver, the stainless steel shone and, most important of all, the floors were greaseless. I was convinced I had perfected that job as no one else could.