The following article is from Behind the Broom and is written by Judy Gillies, President and Founder of the Surge Group.
There is a shift taking place in the cleaning industry. Facility managers are beginning to understand that clean facilities are an investment that both attract and protect its occupants and customers.
One of my first cleaning jobs was for a McDonald's restaurant. To this day, I still cannot drive by the ‘golden arches’ without it conjuring up a few fond memories. Believe it or not, I learned a lot at that job that carried into my later positions as a cleaner, teacher and, eventually, a consultant to other cleaning organizations. One of the most important lessons McDonald’s taught me was the importance of standardization.
As members of the cleaning profession, we know it is not as easy as it looks. Like doctors and nurses, we are responsible for the health, image and overall care of the buildings we service. When you look at it that way, it is easy to see why training is so important. As with any other profession, it is imperative that workers understand the most efficient, effective and safe way to perform their jobs.
Like most businesses today, diversity in the workplace has become an important issue and has opened up not only avenues of debate and discussion, but opportunities for different age-groups, ethnic minorities and, of course, women to step up to the plate and assume executive and management positions they are qualified to hold. Various studies have shown that this growing diversity in the boardroom can offer many benefits to a company including new ideas, varying viewpoints and fresh insights that aid in problem-solving, strategic planning and service enhancement.